Frequently Asked Questions

Shipping

We’re prioritising Canadians. We want to give first opportunity to Canadians to support their local roasters. Therefore shipping is only available within Canada.

All Roasters ship coffee directly from their roasting facility to your home for optimal freshness. This means that items purchased from different roasters as part of the same order will ship separately. We encourage each Roaster to ship with consistency and in a timely manner. If you’re experiencing unusual delays please send your concerns to info@mylocalcoffees.com

Returns & Refunds

We do not accept returns or refunds on roasted coffee.

Subscription orders that have been sent for processing to the roaster are not eligible for cancellation or refund due to the rigorous scheduling of small batch roasting.  Please ensure that you modify or cancel your upcoming subscription orders prior to the scheduled processing dates.  

Currency

All prices quoted and accepted on this website are in Canadian Dollars (CAD) only.

How to change your Shipping Address

Log into your account, click on ‘Subscriptions’ in the sub-menu, locate your subscription, click ‘View’ and then click ‘Change Address’. Make the changes then click ‘Save Address’.

How to Cancel or Modify your subscription

Log into your account, click on ‘Subscriptions’ in the sub-menu, locate your subscription.

To cancel: click ‘View’ and then click ‘Cancel’.

To modify: click ‘Edit’, make the necessary changes then click ‘Confirm’. Confirm will bring you to the checkout since the changes made may result in a different subscription price. Once you complete the checkout your original subscription will be cancelled and the new subscription will commence.

Subscriptions: When will your next order be sent out for fulfillment?

How often you receive your coffee depends on the frequency you've chosen (weekly, biweekly, every three weeks, or monthly). Our team of developers have now made it possible to track the precise time that your upcoming order will be delivered to the Roaster for fulfilment. To find out, log into your account, click on "Subscriptions”, and find the time or hours under the “Next Payment” column.